Frequently Asked Questions

1. What is my PIN number?
Your PIN number is your Card Number (10 digit number), which is assigned to you at the end of your transaction. Please print the page or write down your PIN number in a safe place before you close your conformation window. You need PIN number to make calls.

2. What is transaction number?
A unique transaction number is assigned to your transaction at the beginning of your transaction. Please write it down. It is required when you contact support team of Passport Telecom.

3. I clicked submit button but did not get a PIN number?
Many things may cause your transactions to fail. Such as, invalid credit card number, wrong mailing address, or your credit card may have exceed the credit limit . Please take a moment to verify all the information you entered is correct in "Order Conformation" window before clicking "Submit button". After clicking the submit button, if you did not get Card Number (PIN), contact support at support@passporttele.com. 
When contacting support, please send these information:
Exact date of transaction:
Exact time of transaction:
Transaction number:
Amount of transaction:
Your name:
Your mailing address:
Last four digit of your credit card number:
Expiration date:

4. I have signed up for "New York Local Access Number". Can I use "USA Toll Free" number?
Yes you can use either of these numbers to make phone calls. Please note that 917 606 5555 is local access number in New York City and 888 431 2832 is a toll free number for USA.

5. How can I make additional follow on calls?
You can make follow on calls by simply pressing " * " and " # ". 
Also, if you make an error when entering the numbers, press " * ".

6. Is there any monthly charge or connection charge?
There is no monthly charge. There is only 49c connection charge for completed calls.

7. What is auto renewal?
This is an option to automatically recharge your credit card and add minute to your account. If you choose auto renewal, your account will be automatically recharged when you used up your balance in the calling card. Please call customer service to find out more about this.

8. Is there any limitation on how many cards I can buy?
There is no limitation on how many cards you can buy but there is a limitation of $200 per credit card per month. If you need to charge above $200 on your credit card within a month, please contact support@passporttele.com.

9. How does Passport Telecom charge for the phone calls? Does the bill come in my phone bill?
You buy a Card Number (PIN) using your credit card. Your credit card will be charged for the amount of your purchases. After you start to make a phone call, money will be deducted from your Card Number (PIN). 

10. How can I sign up for Call Back service?
At this time we do not provide Call Back service to individual customers. However, you can buy a Card Number and use VOIP, such as dial pad, service to access 1.917.606.5555 number to make phone calls world-wide.

11. How can I contact Passport Telecom?
If you have any sales related questions, you can write to sales@passporttele.com. If you want technical support, write to support@passporttele.com or call toll free 1 877 663 6574 for customer support Monday - Friday.

12. How can I cancel my account and get refund?
If you want refund for your Card Number, just write to us at support@passporttele.com. We will give you full refund for the unused amount of your Card Number. There is no penalties or fee for refund.
When contacting support, please send these information:
Exact date of transaction:
Exact time of transaction:
Transaction number:
Amount of transaction:
Your name:
Your mailing address:
Last four digit of your credit card number:
Expiration date: